Refund & Cancellation

You may request a refund under the following conditions:

• 7-Day Refund Window: Refund requests must be submitted within seven (7) calendar days from the date of enrollment/payment.
• Course Not Accessed: For online courses, a full refund is available if you have not accessed more than 10% of the course content.
• Technical Issues: If you experience unresolved technical issues that prevent access to the course content and our support team is unable to resolve them within 48 hours.
• Payment Errors: Duplicate charges or incorrect amounts charged due to a system error.

Refunds will NOT be issued in the following cases:

• Requests made after the 7-day refund window.
• Course content has been accessed beyond 10% of the total material.
• The user has downloaded course materials, assignments, or resources.
• Cancellation due to change of mind after accessing course content.
• Live cohort courses where the cohort has already commenced and the user has attended sessions.
• Courses purchased during special promotional offers or discounted bundles (unless otherwise stated).
• Certificates already issued or course completion status achieved.

To initiate a refund request, please follow these steps:

1. Send an email to technical@ayadicloudversity.com with the subject line: "Refund Request – [Your Name]"
2. Include the following details in your email:
   • Full name as registered on AyaTech
   • Registered email address
   • Course name and enrollment date
   • Payment transaction ID (from Razorpay)
   • Reason for the refund request
3. Our team will review your request and respond within 2 business days.

• Review Period: 2 business days from the date of receiving your refund request.
• Approval Notification: You will be notified via email once your refund is approved.
• Refund Processing: Approved refunds will be processed within 5–7 business days from the date of approval.
• Refund Method: Refunds will be credited to the original payment method used during enrollment via Razorpay.
• Bank Processing: Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to reflect in your account.

• You may cancel your enrollment within 7 days of purchase, subject to the eligibility criteria above.
• To cancel your enrollment, send a request to technical@ayadicloudversity.com.
• Upon cancellation, your access to the course content will be revoked immediately.
• Cancellation does not automatically trigger a refund. Your request will be reviewed under the eligibility criteria outlined above.

• If your payment fails but the amount is debited, the amount will be automatically refunded by Razorpay within 5–7 business days.
• If you are enrolled but believe the charge is incorrect, contact us immediately for review.
• Chargebacks initiated through your bank without contacting AyaTech first may result in temporary account suspension while the dispute is being investigated.

For any questions about refunds or cancellations, please reach out: